FAQ

You must provide a valid email address so that we may provide your invoice, tracking information, and any other necessary correspondences. Also, your Billing and Shipping information is necessary to complete a transaction.
By doing this, you provide us with all the necessary information (such as contact info., billing and shipping addresses, etc.) to ensure quality customer service and expedited processing. You may opt out of features such as e-mail and newsletter updates, if you choose. Your personal information is used for order processing only, and will never be shared with a third-party.

We strive to process orders and ship them the same business day that they are received, when possible. Any orders placed after 2 p.m. EST will ship the next business day. We ship Monday through Friday, except for national holidays or days in which FedEx does not pickup/deliver.

For more information, you may visit our Shipping Policy section, where you can find a U.S. map with delivery time estimates as well as more detailed information.

Once you place your order and it is picked up and processed by FedEx, we will provide you with a Tracking Number so that you may follow your delivery’s progress.

Absolutely. There is no charge for picking up an order in-store. Please contact someone from the Online Department to arrange pick up date and time.  You can do so by calling 727-945-9463 to schedule the pick up.

When the in-store pickup option is selected by a customer from out-of-state, we will require contact by phone to verify that the method of delivery/pickup is correct.

When picking up an order, please bring a photo I.D. as well as your confirmation number and the CC used originally on the order.  The person who’s name is on the order and credit card must be the person who is picking up the merchandise unless previously authorized by Management.

Absolutely. If available, we can special-order products. Please contact us either by phone or e-mail, and we will get back to you in a timely manner and let you know you if the product is available and an estimated cost.

If at any point in the process you are having difficulty registering for an account, finding a product, or completing your order, you can contact us via e-mail here, or you can call our Online Sales Customer Service department at 727-945-WINE (9463), Monday through Friday 9 a.m. – 4 p.m.

To ensure safety and security in relation to theft and fraud for all parties involved, we do not take orders over the phone. We utilize an industry-leading third-party credit card authorization service to process monetary transactions on our website. We receive no information about your credit card outside of a transaction confirmation number and the last 4 digits of your credit card. Again, this is to ensure the safety and security of both ourselves and the customer.

We can however help you place your order when you contact us via phone.

No. Unless we are specifically instructed by the customer, we will not substitute vintages in the event that we can’t fill the order with the original vintage. We understand the importance and subtle differences between vintages and strive for consistency in this regard. In the event that we have insufficient stock to fill your order, we will contact you to determine how you would like to proceed.

If your order was declined, the transaction was immediately rejected by our merchant processor. Rest assured, no funds are collected when an order is declined. Instead, most issuing financial institutions (your credit card company) place a holding/processing/pending charge on your account until a transaction clears. While our system immediately rejected the transaction, it may take your issuing financial institution 3-5 business days to remove the pending charge. Some customers are able to get this process expedited by calling their issuing credit card company.

Depending on the reason for the rejection of an order, a declined order message often includes an error message explaining the reason it was declined. If no reason is stated, please contact your issuing financial institution to ensure that funds are available and that your issuing credit card company isn’t blocking the transaction.

We are located at 1542 US Hwy 19 N.  in Holiday, Florida, on the west coast of the state. For a map and directions,  you can New Windowclick here for Google maps and directions.

Please visit our Shipping Policy page for our easy, low-cost Flat Rate Shipping Specials – available everyday. No coupon or code required!

First, we utilize top-of-the-line  packaging to ship your products. And while the packaging is not temperature-controlled, it is temperature resistant. We also constantly monitor weather conditions across the United States, and in cases of extreme weather, we will contact the customer to determine the best time to ship.

When you place your order, if you would like it delayed until a time you feel more comfortable with the weather and temperatures, simply indicate this when placing your order, or by calling or e-mailing us to delay shipment. Once you place your order, your products will be reserved and set aside until you feel comfortable to ship.

Universal Fine Wine & Spirits as well as FedEx requires an adult’s (21+) signature to deliver the package. This means that an adult has to be present at the time of delivery to sign for the package to be released. You may contact your local FedEx representative to find out when your local driver is in the area.

FedEx will make three (3) attempts to deliver a package(s) (on successive days) before the package is returned to Universal Fine Wine & Spirits. If a package is returned, the cost of the original delivery is the responsibility of the customer and is not eligible for reimbursement or refund. Additionally, if a package is returned, the customer will provide funds for re-sending the packages, or a 10% re-stocking fee will be applied for returned products.

At this time, we do not ship directly to international addresses.
However, international customers may still be able to order from us by using an exporting service, such as MyUS.com See our Shipping Policy for more information.

We do not offer discounts on cases at this time. We do, however, offer Flat Rate Shipping Specials everyday. Click here for more information.

Additionally, Universal Fine Wine & Spirits also covers the costs of packaging and package insurance on all orders.

The best way to stay informed with all the newest products, promotions, and specials is to register for an account with us and opt-in for e-mail updates, as well as enter you e-mail address in the sidebar under “Newsletter”. Additionally, you can check out our News section at any time.